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Mechanical roadside assistance is included. Driver-caused call-outs are available but charged to the customer.
Travel is unpredictable. If the vehicle has a mechanical fault arising from normal use, roadside assistance is included. If assistance is needed because of a driver-caused issue, the call-out cost is charged to the customer.
Mechanical roadside assistance is included when a vehicle fault arises from normal operation and was not caused by misuse or driver action.
Call-outs for flat tyres, lock-outs, running out of fuel and flat batteries caused by the driver are charged to the customer. Premium insurance does not cover these call-out costs. Tyre damage cover is separate from the cost of attending a flat tyre.
If a covered mechanical breakdown cannot be repaired promptly, we will arrange a replacement vehicle where one is reasonably available. Timing and charges depend on availability and whether the issue was a covered vehicle fault or driver-caused.
The 24/7 roadside number is printed on the rental agreement that lives in the car, and we'll text it to you at pickup. Save it in your phone before you set off — especially if you're heading into areas with patchy coverage.
Parts of the South Island West Coast, the Catlins and the far north have limited mobile coverage. Tell us your route at pickup and we'll suggest a check-in plan and a backup contact method.
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Mechanical roadside assistance for a vehicle fault arising from normal use is included. Driver-caused call-outs are charged to the customer.
Call-outs for flat tyres, lock-outs, running out of fuel and driver-caused flat batteries are charged to the customer. Premium insurance does not cover these call-out costs. Tyre damage cover is separate from the cost of attending a flat tyre.
Response time depends on your location. In Auckland or Christchurch, typically under 60 minutes. In remote South Island or rural areas, it can take longer — we'll give you an honest ETA on the call.
If a covered mechanical breakdown means the vehicle cannot be repaired promptly, we will arrange a replacement where one is reasonably available. Replacement timing and any charges depend on availability and whether the issue was a covered vehicle fault or caused by the driver.