Renting a car with Nomado

Your rental includes the vehicle, unlimited kilometres and basic insurance with a $3,000 excess. Optional extras and insurance upgrades can be added during booking.

We do not take a bond from your credit card. Your card details are validated through Stripe at pickup and only charged if an accident occurs during the rental — up to the excess on the insurance option you've chosen ($3,000 basic, $500 premium).

Yes, one-way rentals between Auckland and Christchurch may be available depending on fleet availability. Get in touch and we'll confirm.

Get in touch with us as soon as possible and we'll do our best to accommodate changes to dates, pickup location or vehicle.

Basic insurance with a $3,000 excess is included. Premium insurance, which reduces the excess to $500, is available and can be selected during the booking process.

We're here to help. You can contact us at any point during your rental and we'll get you sorted — from questions about the vehicle to travel tips.

Free cancellation up to 30 days before pickup. A 20% fee applies for cancellations 14–30 days before pickup. Cancellations made less than 14 days before pickup are charged in full.

Yes — you can add as many additional drivers as you like to your booking at no extra cost. Each additional driver must hold a full licence and present it physically when collecting the car.

Our Auckland and Christchurch depots are open from 9:00am to 5:00pm. Auckland Airport and Christchurch Airport pickups are available after hours through our airport partners (e.g. Aeroparks at 36 Richard Pearse Drive, Māngere, open 24/7 with a shuttle during opening hours — phone 027 414 4712). A $50 fee applies for after-hours airport pickup or drop-off.

Normal use is fine — we clean the car as part of our standard turnaround. If the vehicle is returned excessively dirty (e.g. heavy sand, mud or food pressed into seats, animal or human waste, used nappies), a cleaning fee of up to $200 may be charged.

Vehicles are provided full and must be returned full. If a vehicle is supplied with less than a full tank, return it at the same level. Otherwise the fuel cost plus a $25 refuelling fee will be charged.

Yes — we require a Visa or Mastercard credit or debit card to secure your booking. The card is held on file and only charged in the unlikely event of an accident or infringement, up to your chosen excess.

All vehicles are covered by 24/7 nationwide roadside assistance through reputable service agents who handle any mechanical issues. If the call-out is due to driver fault (lights left on, lock-out, bogged down etc.), the roadside assistance cost is on-charged.

You are liable for repair costs up to your insurance excess. For minor damage, you are only charged the actual repair cost rather than the full excess.