Renting a car with Nomado

Your rental includes unlimited kilometres, unlimited approved drivers, standard insurance with a $3,000 excess per separate incident, normal New Zealand toll road charges, normal cleaning and mechanical roadside assistance. Optional extras and Premium cover can be added during booking.

We do not take a bond or place a pre-authorisation hold on your card. We retain authorised card details and may charge amounts expressly authorised by the Rental Agreement, including damage, fuel, cleaning, fines, recovery costs and late returns. Covered damage is subject to your chosen excess, but excluded damage and other authorised charges may exceed it.

Auckland-to-Christchurch and Christchurch-to-Auckland one-way rentals may be available with our written agreement and cost $250. The approved return depot is recorded in your Rental Agreement. We do not have other depots.

Contact us as soon as possible. Changes require our written agreement, depend on availability and may affect the price. Moving or shortening a booking does not automatically remove a cancellation charge for dates released.

Basic insurance with a $3,000 excess is included. Premium insurance costs $15 per rental day and reduces the excess for covered damage to $500. It includes windscreen and tyre damage cover for covered incidents, but not roadside call-out costs. Single-vehicle accidents are covered subject to the applicable excess unless an exclusion applies.

We're here to help. You can contact us at any point during your rental and we'll get you sorted — from questions about the vehicle to travel tips.

Cancellations made more than 30 days before pickup receive a full refund. Cancellations made more than 14 days and up to 30 days before pickup incur a 20% fee. Cancellations made 14 days or less before pickup, and no-shows, are charged in full, subject to consumer law and the reasonable-loss limits in section 3 of the Rental Terms.

Yes — approved additional drivers are free. Each driver must be at least 21, have held a valid full licence for at least 12 months, present their original licence at collection and be recorded in the Rental Agreement before driving.

Normal collection and return hours are 9am–5pm. Collections or returns between 7–9am or 5–7pm require advance arrangement and cost $50 per collection or return. Other times are subject to separate agreement, availability and an agreed fee. We do not have airport depots; free airport transport is included, and Nomado will provide the arrangements before arrival.

Normal cleaning is included. Remove rubbish and belongings and return the interior reasonably clean. Mud or excessive dirt must be cleaned before return or a reasonable cleaning charge of up to $200 may apply. Smoking, vaping or pet breaches requiring professional cleaning may cost up to $500.

The car is supplied with a full tank and must be returned full of the specified fuel. Refuel less than 10 km from the return depot and keep the receipt. If the tank is not full, the actual missing-fuel cost plus a $50 administration fee applies. A missing receipt alone does not trigger a charge.

Yes — we require Visa or Mastercard credit card details to secure the rental. A debit card may be used to pay for a booking, but it cannot be used as the card held for the rental. There is no bond or pre-authorisation hold. The card may be charged for amounts expressly authorised by the Rental Agreement, including damage, fuel, cleaning, fines, recovery costs and late returns. Excluded damage may exceed the insurance excess.

Mechanical roadside assistance is included. You pay reasonable call-out or recovery costs for driver-caused issues including a flat tyre, lock-out, lost keys, running out of fuel, wrong fuel, becoming stuck through prohibited or unsuitable use, or a driver-caused flat battery. Premium does not cover these service charges.

Contact Nomado promptly, record the incident details and do not drive an unsafe car. For a covered incident, liability for covered loss is limited to the selected excess or assessed loss, whichever is lower. Excluded loss and separate service charges may exceed the excess.